Refer a Friend

Customer Job

Analyst, Order Management

Job ID: 23-05069
Title - Order Management Analyst
Location - Lehi, UT
Duration - 12 Months
Rate - $17.61 per hour on W2

• Acquire and maintain in-depth knowledge of Client's Digital Media software sales models including Consumer & SMB subscription & license buying programs; box product & digital channel partner ecosystem; enterprise subscription and term licensing programs; multiple volume transactional solution programs including maintenance & support renewals.
• Utilize SalesForce and SAP (ECC, CC, and CI) to book enterprise opportunities and contracts for accurate downstream invoicing and revenue recognition using manual and semi-automated documented processes.
• Actively review sales pipeline and corresponding deal information to anticipate potential booking issues or negative customer experience impact, and work to resolve them during the deal negotiation process.
• Conduct weekly reconciliations and other oversight activity to ensure accurate revenue booking/recording using SQL, Excel and Tableau/Power BI report.
• Partner with the department's cross-geo/organizational teams focused on data management, innovation, integration (acquisitions), and enablement, to find opportunities to drive efficiencies through streamlining processes and system improvements.
• Work cross-functionally with multiple internal Client Departments (Deal Desk, Revenue Assurance, Sales ops, Credit, Legal, Sales, Product Delivery (Provisioning), Professional Services, Tax, Sales Finance etc.), Enterprise Customers, and Partners.
• Support increased workload and additional hours when required-i.e. month/quarter end

What's needed to succeed.

• Excellent written and verbal communication skills, and proficiency in Microsoft Excel
• Meticulous, committed, adaptable, inquisitive, creative, respectful, collaborative, and confident.
• Competence with information management tools - SAP (ECC, CC), salesforce, SharePoint, or similar analytical and information management applications.
• Demonstrable experience in a role involving 'critical thinking: i.e. ability to analyze complex deals, make decisions and problem solve self-sufficiently, without requiring ongoing direction setting.
• Excellent interpersonal and customer-oriented communication skills.
• Experience in a role demonstrating excellent time management, able to analyze workload and prioritize time-based on changing priorities.

Highly Desirable

• Bachelor's degree or equivalent in a business field
• Minimum 2 years of Order Management (or similar) experience in this sector.
• Familiarity with SalesForce reporting.
• A proven ability to build strong, trust-based relationships with business partners across the organization.
• Knowledge of revenue recognition rules/requirements related to software/services
• Good knowledge of operational quote to cash business processes.
• Exposure to contract negotiation/drafting, including Legal and Financial Governance
Share Job

Share to

CV or resume

Choose file
or drag and drop file here
For best results, upload *.doc/.docx/.pdf format files only (File size must be less than 2MB)

Personal information

Tell us something about yourself

How may I help you?

Welcome to Intelliswift Bot

Agent Image

IntelliBot

Support Agent

Hi, Welcome to Intelliswift!
I am here to help you find your way! What are you looking for?

What are you looking for?