
Application Support
& Management
Deploy innovation and SLA-driven solutions
for the always-on modern business.
Deploy innovation and SLA-driven solutions
for the always-on modern business.
Deploy innovation and SLA-driven solutions
for the always-on modern business.
Our application support & management services give you the most reliable application service, 99.99% uptime, highest performance throughput, operational efficiencies across business processes, AI/ML-based proactive services, incident, problem and request management, lower costs with effective knowledge management & the fastest issue resolution framework in the industry today.
We pride ourselves to have achieved one of the top class outcome metrics in all our client engagements, viz. under 15 minutes of issue response time, severity 1 issue resolution within 2 hours, 100% delivery of changes within the time agreed upon, and so on.
Lower support costs to reduce TCO over the long term
Upgrading and customizing applications regularly for the ever-changing business needs
Skilled talent to manage the current application environment, viz. legacy and modern applications
Strategic transitioning from legacy applications to aid business
Adhering to quality and process orientation on an ongoing basis
Proactive incident and problem management to minimize business disruptions
Our value-driven application support and management services enable businesses to meet evolving business processes and improve process lifecycle by facilitating a truly service-oriented application support culture.
Application
maintenance
Application
re-engineering
Migration, upgrade
& integration
Helpdesk &
service desk
Version & knowledge
management
Error, event, problem, &
request management
Technical support /
SRE / DevOps
Performance, troubleshooting,
& optimization
Documentation, development,
& maintenance
Disaster recovery, high
availability & business continuity
24x7 support leveraging our global delivery model
Experience in process standardization via global best practices and quality frameworks, viz. ITIL, CMMI, COBIT, etc.
Expertise in AI/ML-based predictive platform for proactive incident and problem management
Proficiency in automation of business processes and systems, customized to your unique state and needs
Flexible and non-linear pricing model to optimize spends