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Metrics that Matter- Measuring Services Businesses

  • 29 March, 2023

Managing metrics for service businesses is a widely-discussed subject. It can be challenging to agree on which metrics to measure and how to measure them, even within a single team, let alone at a departmental or organizational level. For instance, some managers rely on revenue and profit as the primary metrics to assess their professional services business, these metrics offer limited insights into its strengths and weaknesses.

Metrics offer a particular viewpoint on your business, and each one serves a different purpose. Some metrics can indicate current issues, while others can predict future ones. Additionally, certain metrics provide an overall view of the business, such as total services revenue, while others offer insights into individual performance, such as individual utilization metrics. Considering multiple unique metric perspectives can give you a complete picture of your business's strengths and weaknesses.

In our whitepaper, we present a practical framework that managers can use to select suitable metrics for their professional services organization. We further delve into the different types of metrics in greater depth and explore the process of implementing them. Download the whitepaper to learn more.

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