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Customer Job

US - Staffing - IT Help Desk Agent

Job ID: 24-05113

Title: IT Help Desk Agent
Location: Portsmouth, NH
Duration: 12 months with a possible extension
Pay $20/hr on w2.


Responsibilities:

  • Act as a single point of contact via the telephone, email or web for resolution of technology-related issues
  • Document customer requests in our incident tracking system
  • Support network and e-mail connectivity, computer operating systems, hardware and software, internally developed applications, mainframe and midrange operations.
  • Interact with customers and peers to diagnose and resolve problems
  • Troubleshoot, analyze, resolve, track, escalate and accurately document various technical problems
  • Support features, functionality, and usage of specific applications
  • Provide Level 1 technical support of low to medium complexity
  • Provide input and update to the technical knowledgebase as necessary
  • Adhere to established policies and procedures.  Make sound business decisions, under direction by following documented procedures
  • Report problems with procedures and makes suggestions for improvements
  • Perform related duties as assigned or requested

Requirement

  • Reliability & Flexibility are extremely important
  • Strong customer service skills 
  • Effective listening skills 
  • Strong written and verbal communication skills 
  • Good problem-solving skills and decision-making ability 
  • Technical aptitude with PC literacy 
  • Basic knowledge of Windows Operating Systems 
  • Strong enthusiasm and desire to learn
  • Self-motivation and organization 
  • Ability to learn and apply technical information in a fast-paced, demanding work environment 
  • Ability to follow policies and procedures; attention to detail

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