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US - Staffing - IT Customer Support Analyst

Job ID: 24-05436

Job Title: Application Support Specialist
Location: (Remote – Comfortable to work between 8 AM - 4 PM EST hours)
Duration: 12 months with a possibility of extension
Pay Range: $20 -$24/hr on w2.

Responsibilities:

• Under close supervision, provides application support to internal users by applying analytical and technical problem-solving skills to triage user incident tickets

• Experience with ticket systems (ServiceNow, Jira) and knowledge bases required

• Analyzes low to moderate complexity technical and business problems using general knowledge of industry, business operations, business products, business process, data, architecture, vendor integration, and application connectivity.

• Provides end-user notices of real-time issues within the environment

• Collaborates with more senior team members and other support teams to identify defects and user impact

• Seeks to understand new functionality being implemented for monthly releases

• Identifies opportunities for continuous improvement

• Adheres to metric-driven objectives including time to resolve and number of closures per day

• Participates daily in all required team and support group meetings

• Mainframe, Guidewire Suites

• Knowledgeable with Microsoft Office Suite (Word, Outlook, Excel)

• Experience writing technical "How-to" guides

• Experience with Microsoft Power Platform (Power BI, Power Apps, Power Automate) is a plus.

Experience:

5 years of IT experience
1-3 year Insurance experience preferred

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