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Trade Floor Support Associate/Specialist

Job ID: 23-05604
Job Title: Trade Support Associate/Specialist
Location: New York, NY 10036
Duration: 6 months
Contract Type: W2 only
Pay Rate: $53.33 - $55.17/Hour
 
Role Responsibilities:
  • Installation, Troubleshooting and Support for Operating System windows 7/10 /11, MAC OS), MS Office 365 suite, One Drive, MS teams, and other Investment & Corporate Banking / Trading applications
  • Imaging/Re-imaging of corporate and BYOD end user systems (Laptops / Desktop/ Thin Client devices) utilizing SCCM platform based on SN approved tickets
  • Provide excellent technical and troubleshooting support on Mobility devices such as: (Android/iOS/iPhone/iPads), Mobile Device & application Management to client’s Capital Markets executives and users
  • Provide MFDs Support for the Imaging devices (print/scan/copy/fax) at the site
  • Internal Move / Add /Change support including large scale/bulk office moves/re-stacking activities, etc. (all moves)
  • Well versed in providing White Glove VIP/ Concierge Services, Home / Remote support to ALL client’s CM (Capital Markets) end user community
  • Provide IT orientation and training to ALL new CM employees on existing Desktop/ Laptops systems and software
  • Ability to coordinate CM End users’ issues with various Level 3 Server / Network support groups and project teams for service delivery enhancements, maintenance and upgrades
  • Provide Smart Hands and Eyes Support - for servers, network and security devices in remote site locations, as per client policies and procedures and when requested by IT management
  • Provide accurate and timely logging of customer incidents/ services requests in Service Now to meet agreed upon service level agreements (SLA)
  • Supporting ALL End User Device Lifecycle Management activities as per client’s Capital Markets policies and procedures
  • Participate in maintain appropriate IT equipment Inventory and sparing requirements
  • Maintain Asset Management tools that support automatic discovery (such as SCCM), facilitate effective device deployment, re-use of assets, and provide a common view of user’s information
  • Perform end-user related Audit / Compliance / Security controls such as: Access reviews, risk assessments, controls verifications, Asset Management facility inspections, maintenance of verification logs on need basis
  • Perform break-fix support for Laptop, desktop, tablets, and associated hardware peripherals with 3rd party vendors for warranty repair/replacement
  • Provide On-call support if required outside business hours on a rotational basis
  • Provide IT end user support for disaster recovery and emergency response activities in the event of emergency situations at local site
  • Provide basic AV and conference room and meeting setup service during business hours and as requested
 
Must-Have Skills:
  • Trade Floor Support experience is a must
  • Previous banking / FI experience
  • Understanding how Mobile Device Management Platform (Intune, AirWatch, Mobile Iron, etc.)
  • Experience supporting market data applications such as: Bloomberg, FactSet, Reuters, etc.
  • Understanding to troubleshoot hardware related issues – Dell/ HP Desktops / Laptops, surface book or surface studios, Apple devices, non-apple devices
  • 5 + years working knowledge of Microsoft Windows operating systems, Active Directory, group policies
  • 5 + years of hands-on experience diagnosing and resolving TCP/IP, DNS, DHCP, and VPN troubleshooting network issues
  • 5- 10 years of IT End User Trade Floor experience in a leading financial firm in high paced environment
  • Ability to diagnose the problem and take it to resolutions
  • Experience handling end users and trade floor work
 
Nice-to-Have Skills:
  • Technical certifications such as: ITIL Certification, CompTIA A+, Network+, Security+, Microsoft Certified Professional (MCP) is an asset
  • Experience with Apple products would be advantageous and helpful
  • Working experience in a Managed Services Provider is a plus
 
Educational Requirements:
  • BS/BA in Computer Science, Information Technology, or an equivalent hands-on experience
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