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Telecom Operations, UCaaS, Cloud, VoIP, Networking, Contact Center

Job ID: 25-09459

Telecom Operations, UCaaS, Cloud, VoIP, Network, Contact Center with 15+ years of experience for a contract position.

Technical Skills:

Strong knowledge of telecommunications circuits and orders
An understanding of network gear, switches, routers, firewalls
Experience with cloud-based phone systems and technologies
Strong knowledge on Inbound and Outbound architecture, call flow and call routing

Well versed with E1, T1 and SIP technologies
Knowledge on vendor management to coordinate with telco service providers for provisioning and troubleshooting

Skills:

At least 15 years of relevant contact center solution related Engineering work experience.
Should be aware of ITIL process.
Network Certification with Qualification.
Have good communication skill.

Process Skills:

Experience with organizing and keeping track of multiple deliverables.
Capable of analyzing requirements and manage troubleshoot as per project defined process.
Independently managing the process and with complete ownership

Behavioral Skills:

Resolve technical issues of projects and explore alternate designs.
Participates as a team member and fosters teamwork by inter-group coordination within the modules of the project.
Effectively collaborates and communicates with the stakeholders and ensure client satisfaction.
Confidently communicate with C-Level, C-Suite stakeholders and ensure 100% customer satisfaction.
Strong decision-making skills.
Train and coach members of project groups to ensure effective knowledge management activity.

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