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Telecom Engineer

Job ID: 23-01318
Job Title: Telecom Engineer
Duration: 6+ Months
Location: Remote or Pleasanton, CA
Pay Rate: $70 to $75/hr.
 
Intelliswift Software Inc. conceptualizes, builds, and supports the world's most amazing technology products and solutions. Our team of rich experts from diverse backgrounds contributes to making Intelliswift one of the most reliable partners in IT and Talent solutions. We specialize in delivering world-class Digital Product Engineering, Data Management and Analytics, and Staffing Solutions services to Fortune companies, SMBs, ISVs, and fast-growing startups.
 
Job Description:
 
  • BS or MS in Computer Science or equivalent degree
  • 8+ years of Telecom experience
  • 3+ years of proven technical lead and CCaas experience
  • 3 + years of proven technical lead and UCaas experience
  • Proficiency in Five 9 support, administration, migration
  • 2 + years of proven experience with administering Five 9 contact center services.
  • Proficient in Avaya Telecom operations, administration, and support.
  • Working knowledge of Windows.
  • Strong communication and writing skills.
  • Should be able to write reports using various reports generation tools and languages.
  • Expert knowledge of Server patching (Window and Linux)
  • Prior experience in the insurance industry is a plus.
  • Five 9 or Avaya certifications desirable
 
Must Haves
  • Technical lead of the Five9 project (design, infrastructure setup, integration, testing, documentation, coordination, project tasks, implementation)
  • Contact center and administration.
  • Remote Telecom services and remote workforce support
  • Plan, organize, host technical discussions with Five9 and IT Cross-functional teams.
  • Expert in Avaya Telecom operations/systems
  • Provide weekly project status / report to IT Ops
  • Provide knowledge transfer to the Telecom team.
  • Required Skills:  Buyer, Purchaser, Procurement, FAR, DFAR, SAP
Equal Employment Opportunity Statement
Intelliswift celebrates a diverse and inclusive workforce. We offer equal employment opportunities to all applicants and employees. All qualified applicants will be considered regardless of race, color, sex, gender identity, gender expressions, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other protected basis under the law.

Americans with Disabilities Act (ADA)
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact Intelliswift Human Resources Department
 
Other Employment Statements
Intelliswift participates in the E-Verify program.
 

For information on Intelliswift Software, Inc., visit our website at www.intelliswift.com.
 
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