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Software Engineer

Job ID: 23-03380
Job Description: Software Engineer 1

Max Bill Rate: Hourly- Hybrid 3 days onsite 2 days remote.

Location: Mountain View, CA

Pay rate range: $48/hr. to $50/hr. on w2. 

Summary: The main function of a support engineer is to understand user concerns, troubleshoot issues, find out the reason why an issue is occuring, work with engineering or product teams to solve the issue. Provide regular updates to users and follow up with engineering and product teams to bring an issue to resolution.

Role and Responsibilities

Must-haves
• Analyze and solve problems at their root, stepping back to understand the broader context
• Hands on experience in AdTech domain in customer success, Ad Ops, technical support role for at least 2 years
• 2 years experience in SQL development
• Interface with customers, understand their requirements and deliver complete application and data solutions
• Triage many possible courses of action in a high-ambiguity environment, making use of both quantitative analysis and business judgment
• Address and effectively manage sensitive issues and manage escalations from business teams
• Strong written and verbal communication skills. Excellent ability to present complex technical information in a clear and concise manner to a variety of audiences, including non-technical

Good to have
Get into the details of the various issues that could occur and troubleshoot the data processing big data jobs, trace requests by analyzing logs, and figure out if the issue is a software issue or data issue.
Learn and understand a broad range of Ads Platform and applications
Ability to work in a fast-paced environment where ambiguity is the norm
Practical Problem-solving skills with a focus on unblocking the customer and planning for longer-term remediation measures
Organized and process-oriented with the ability to drive resolutions by working with multiple groups Strong interpersonal skills with a customer success orientation (i.e., patience and calm under the pressure of solving real-time customer issues)
• Establish, meet, and monitor SLAs for support issues in conjunction with the rest of the teams

Skills and Qualifications
Bachelor's degree in CS/IT or related field
3+ years of experience in application support
• Hands on experience in AdTech domain in customer success, Ad Ops, technical support role for at least 2 years
2 years experience in SQL development
Experience working on AWS platforms is a plus
Experience with Linux scripting is a plus
Understanding Web development technologies, frameworks, and Java (languages) is a plus
 
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