- Services
Services
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Data & AI
- Overview
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Data and Artificial Intelligence
Intelliswift's Data & Artificial Intelligence Solutions form strategic alliances to deliver unmatched digital excellence. By unlocking the power of Data and AI in the cloud, we help accelerate the next wave of product and market growth.
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Agentic AI
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Agentic AI
Our Agentic AI solutions help organizations automate complex tasks, make faster decisions, and improve efficiency with minimal oversight. Our intelligent systems can learn continuously and deliver measurable business outcomes.
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Gen AI/ML
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Gen AI/ML
Discover a new era of innovation and efficiency with our advanced technology solutions. Utilizing the latest models like Gemini and GPT-4, our machine learning and artificial intelligence services enable your business to fully leverage pre-trained models through prompts or Q&A using Retrieval Augmented Generation (RAG) and LangChain.
Featured
Insights
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Data Engineering
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Data Engineering
Our Data Engineering solutions help enterprises create scalable AI/ML platforms, enhancing insights and driving business success through innovation. Our approach ensures a profound digital transformation, aligning your data infrastructure with current and future needs.
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Data Governance
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Data Governance
Intelliswift’s Data Governance solutions ensure data consistency, transparency, quality, and compliance. Our comprehensive solutions include robust data handling frameworks, elevated data quality, and navigation through regulatory compliance, empowering your organization to discover the true potential of data.
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Business Intelligence & Analytics
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Business Intelligence & Analytics
Intelliswift's Business Intelligence & Analytics solutions transform data into intelligent decisions, empowering businesses with real-time insights and a scalable growth model. Our robust services convert complex data into actionable insights through compelling visuals and AI-powered analytics.
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Data Testing Solutions
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Data Testing Solutions
Our Data Testing solutions offer a comprehensive suite of services designed to ensure the integrity and accuracy of your data. Recognizing the critical role that data plays in your organization, our meticulous testing methods are crafted to detect and eliminate errors before they impact your operations.
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Digital Enterprise
- Overview
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Digital Enterprise
Elevate your enterprise with our Digital Enterprise solutions. Smoothly integrate people, processes, and advanced technologies for modernization across mobile, web, cloud, social, and analytics.
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Cloud & Infrastructure
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Cloud & Infrastructure
Cloud and Infrastructure constitute the backbone of digital operations, facilitating data storage, computation, and networking. Within this framework, our services excel in shaping this foundation, offering scalable resources, flexible solutions, and optimized Technology infrastructure for modern businesses.
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Cybersecurity
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Cybersecurity
Cybersecurity is crucial in modern business. We prioritize securing your business value chain and protecting digital and physical perimeters, internal processes, human resources, applications, data, and networks.
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Enterprise Solutions
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Enterprise Solutions
Navigate the evolving business landscape with our customer-centric enterprise solutions. From ERP and CRM to CMS and ITSM, we empower growth with efficient and cost-effective solutions.
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Salesforce
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Salesforce
Experience the transformative impact on your business with our Salesforce Center of Excellence, a hub of innovation and expertise poised to elevate your operations to new heights. Our highly certified team ensures exceptional results across industries, delivering quick wins and lasting value.
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Smartsheet
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Smartsheet
Effective project management is critical for Technology PMOs, especially with today's distributed teams and numerous business applications. Intelliswift's specialized Smartsheet services help bridge gaps in people and process management.
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- Overview
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Digital Integration
- Overview
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Digital Integration
Simplify Technology infrastructure with our Digital Integration - tailored solutions in API management, Google Cloud Platform, Enterprise Integration, and Microservices. Achieve efficient cloud-enabled integration, cutting-edge services, and robust governance.
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InsightsDatasheet
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API Management
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API Management
Intelliswift's API Management services empower organizations to unlock the full potential of their APIs, ensuring seamless integration, high performance, and secure operations. With expertise across leading platforms like Apigee, MuleSoft, AWS API Gateway, and Azure API Management, we offer end-to-end solutions from strategy and architecture to migration and optimization
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Enterprise Integration
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Enterprise Integration
Intelliswift's Enterprise Integration Solutions connect systems and applications to enable seamless data flow and streamlined operations. Using tools like ESB, iPaaS, and cloud integration, we help modernize legacy systems and boost business agility.
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Google Cloud
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Google Cloud
As a certified Google Cloud Partner, we help businesses maximize the value of GCP through cloud modernization, data analytics, and AI/ML solutions. With a focus on scalability, security, and seamless integration, we enable faster innovation and smarter digital transformation.
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Digital Product Engineering
- Overview
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Digital Product Engineering
Discover Digital Product Engineering with us, leveraging advanced technologies like Blockchain, AI, and IoT. Accelerate your roadmap through extended engineering centers, Microservices, and agile models, embracing innovation with tailored solutions.
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Product Advisory & Consulting
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Product Advisory & Consulting
Strategize and innovate with our product development experts. From conceptualization to technology and architecture, we guide your journey for scalable, future-proof solutions tailored to your needs.
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Product Engineering & Development
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Product Engineering & Development
Embrace the future with our agile solutions—from product conceptualization to modernization. We offer industry-leading development, UX/UI design, and applied AI services seamlessly integrated through our comprehensive in-built framework.
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Product Lifecycle Services
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Product Lifecycle Services
Navigate the complexities of product engineering with our integrated Product Lifecycle Services. Explore our Performance Engineering, DevOps Solutions, and Sustenance Engineering services for holistic and effective outcomes.
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Data & AI
- Industries
Industries
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Software & Internet Platforms
- Overview
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Software & Internet Platforms
From navigating the evolving technology landscape to addressing skills gaps, explore our technology solutions. Redefine your digital processes with innovation-led engineering, analytics-driven platforms, and people-centric solutions.
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Fintech
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Fintech
Elevate your position in the dynamic financial landscape with customized solutions that streamline operations, integrate customer data visibility, enhance security, and incorporate cutting-edge fraud detection and digital transformation tools.
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Pharma & Healthcare
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Overview
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Pharma & Healthcare
Explore Intelliswift's MedTech capabilities, which are designed to revolutionize patient care. Our solutions encompass the entire healthcare journey, from innovative R&D to advanced customer and technical services. We drive efficiency and enhance health outcomes by focusing on quality, regulatory support, and cutting-edge IT infrastructure.
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Healthcare & Lifesciences
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Healthcare & Lifesciences
Intelliswift's healthcare services revolutionize operations, elevate patient care, and ensure regulatory compliance, giving healthcare businesses a transformative edge. Our holistic Technology solutions empower seamless, patient-centric services.
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Pharma
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Pharma
Explore Intelliswift's solutions for the dynamic pharmaceutical sector, spanning DMA Advisory, Data Science & Analytics, Data Management & Engineering, and Veeva CRM Management & Engineering for optimized operations.
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Overview
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Retail
- Overview
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Retail
Intelliswift redefines retail success through digital transformation, focusing on enhanced customer experiences, compelling marketing insights, and agile business transformation in the dynamic retail landscape.
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Software & Internet Platforms
- Insights
- Partnerships
- About
About
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About Us
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About Us
As a global leader in Digital Product Engineering, Data Management, Analytics & AI, and Digital Enterprise Solutions, we are led by a team of passionate and technology-driven innovators who infuse a commitment to embracing innovation into everything we do.
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Life at Intelliswift
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Life at Intelliswift
At Intelliswift, our vibrant culture, defined by innovation and passion, encourages Intellians to explore their full potential, contribute authentically, and collectively shape a better world through inclusive and empowering teamwork.
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Leadership
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Leadership
Discover visionary leadership at Intelliswift—industry experts embodying a Love for New. Our global executive team, comprised of thought leaders driving progress, ensures client success with expertise and motivation.
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Awards & Recognition
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Awards & Recognition
Embark on a journey through our collective triumphs. Uncover the awards and accolades that showcase our unwavering commitment to excellence, advancement, and the success of our clients.
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- Overview
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Corporate Social Responsibility
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Corporate Social Responsibility
We are taking the lead to make a serious impact on our communities by supporting both local and national charities, nonprofits, and organizations. Intelliswift provides and encourages all employees to volunteer for opportunities and organizations that are important to them.
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Events and Webinars
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Events and Webinars
Explore a resilient future through Intelliswift's Events and Webinars. Elevate your knowledge with thought leadership, fostering meaningful conversations and actionable decisions for organizational growth.
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Women in Leadership Podcast
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Women in Leadership Podcast
We are taking the lead to make a serious impact on our communities by supporting both local and national charities, nonprofits, and organizations. Intelliswift provides and encourages all employees to volunteer for opportunities and organizations that are important to them.
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Newsroom
- Overview
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Newsroom
Get a comprehensive view of our journey that underscores our steadfast commitment to excellence. Dive into the latest updates showcasing our evolution, achievements, and strategic executions.
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- Overview
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Diversity, Equity and Inclusion
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Diversity, Equity and Inclusion
At Intelliswift, we prioritize Diversity, Equity, and Inclusion (DEI), fostering an inclusive workplace by attracting diverse talent, promoting gender diversity, and ensuring equitable practices globally.
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Intelliswift Alumni
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Intelliswift Alumni
The Intelliswift Alumni Network aims to foster connection and inspiration within the worldwide Intelliswift community, encouraging members to enhance their professional networks and stay connected with fellow Intelliswift alums.
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About Us
- Careers
Careers
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Overview
- Overview
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Careers
Navigate your professional journey with us. Join our community of like-minded professionals, where collaboration and continuous learning propel you toward unparalleled career growth and fulfillment.
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Current Openings
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Current Openings
Join us to work on challenging projects, embrace new technologies, and collaborate with global brands. Discover an environment that fosters creativity, values diversity, and offers continuous learning opportunities, empowering you to thrive in your professional journey.
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iNurture program
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iNurture program
iNurture is a focused initiative where we seek young professionals from a non-engineering background with a passion for coding. The program provides the perfect gateway into the Technology industry.
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Overview
- Contact
Back
Back
Back
Back
Customer Job
Service Management Technologist
Job ID: 25-12383
Pay rate range - $55/hr. to $58/hr. on W2
Job Description
The Problem Manager is responsible for managing the lifecycle of all problems within IT services to prevent incidents from recurring and minimize the impact of unavoidable issues.
This role ensures root cause analysis, permanent fixes, and continuous improvement of IT processes in alignment with ITIL best practices.
Key Responsibilities:
Problem Lifecycle Management: Own and coordinate detection, logging, classification, investigation, and resolution of problems.
Root Cause Analysis: Conduct structured investigations (e.g., 5-Whys, Fishbone diagrams) for major incidents and recurring issues.
Collaboration: Work closely with Incident, Change, and Service Management teams to implement permanent solutions.
Knowledge Management: Maintain Known Error Database (KEDB) and create Knowledge Base articles for new processes.
Monitoring & Reporting: Track overdue problems, monitor SLA compliance, and provide regular reports to leadership.
Change Coordination: Initiate and manage changes required for permanent fixes in collaboration with Change Management.
Continuous Improvement: Review and refine problem management processes and tools to enhance efficiency.
Required Qualifications:
Strong understanding of ITIL Problem Management processes.
Proven experience in Root Cause Analysis and problem-solving methodologies.
Familiarity with tools like ServiceNow, Jira, and reporting dashboards.
Excellent communication and stakeholder management skills.
Ability to analyze trends and proactively identify potential risks.
Preferred Qualifications:
ITIL Foundation or higher certification.
Experience in large-scale enterprise environments.
Knowledge of automation and proactive problem management techniques.
Job Description
The Problem Manager is responsible for managing the lifecycle of all problems within IT services to prevent incidents from recurring and minimize the impact of unavoidable issues.
This role ensures root cause analysis, permanent fixes, and continuous improvement of IT processes in alignment with ITIL best practices.
Key Responsibilities:
Problem Lifecycle Management: Own and coordinate detection, logging, classification, investigation, and resolution of problems.
Root Cause Analysis: Conduct structured investigations (e.g., 5-Whys, Fishbone diagrams) for major incidents and recurring issues.
Collaboration: Work closely with Incident, Change, and Service Management teams to implement permanent solutions.
Knowledge Management: Maintain Known Error Database (KEDB) and create Knowledge Base articles for new processes.
Monitoring & Reporting: Track overdue problems, monitor SLA compliance, and provide regular reports to leadership.
Change Coordination: Initiate and manage changes required for permanent fixes in collaboration with Change Management.
Continuous Improvement: Review and refine problem management processes and tools to enhance efficiency.
Required Qualifications:
Strong understanding of ITIL Problem Management processes.
Proven experience in Root Cause Analysis and problem-solving methodologies.
Familiarity with tools like ServiceNow, Jira, and reporting dashboards.
Excellent communication and stakeholder management skills.
Ability to analyze trends and proactively identify potential risks.
Preferred Qualifications:
ITIL Foundation or higher certification.
Experience in large-scale enterprise environments.
Knowledge of automation and proactive problem management techniques.
CV or resume
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