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Senior Software Engineer

Job ID: 26-01033

Job Title: Senior Software Engineer
Location: San Jose, CA
Duration: 8 Months
100% onsite

Job Description
Role summary
We are hiring a Senior Software Engineer to build and own automation that scales our support experience—turning Slack/office-hours requests into high-quality, actionable tickets and faster resolutions. You will be a hands-on builder who ships production systems end-to-end and partners closely with stakeholders to drive adoption and measurable outcomes.

What you will do

Build and maintain support automation services and integrations (e.g., Slack → Jira intake, enrichment, routing, lifecycle sync).
Implement agentic workflows to automate triage, context collection, summarization, and next-step recommendations using tool-calling/orchestration frameworks.
Deliver production-grade systems: APIs, event-driven processing, retries/idempotency, rate limiting, and strong error handling.
Add and maintain observability for automation health (logs/metrics/dashboards/alerts) and improve reliability over time.
Communicate clearly with users and partner teams via docs, demos, and concise status updates; iterate quickly based on feedback.

Requirements

Strong hands-on coding in Java, Python, or Go; experience shipping production services/integrations.
Strong API development experience (designing and building REST/gRPC services, versioning, authn/authz, documentation, and backwards compatibility).
Good understanding of system architecture (service boundaries, data flows, scalability, resilience, and operational tradeoffs).
Experience (or strong practical interest) in agentic tools/frameworks (LangGraph, Langchain, orchestration, RAG patterns, evaluation/guardrails) and ability to apply them pragmatically.
Solid engineering fundamentals: distributed systems basics, debugging, operational readiness, and building maintainable code.
Strong communication skills—able to explain technical concepts, write clear docs, and collaborate across teams.
Proactive, go-getter mindset—takes ownership, drives tasks to completion, and continuously improves processes.

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