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Renewal Manager

Job ID: 24-00164
Title - Renewal Manager/Account Manager
Location - Remote
Duration - 12 Months
Pay rate - $45.77 per hour on W2

Frame.io is changing the future of how videos are made by helping over 1 million creative professionals seamlessly collaborate from all over the world.
We're maturing start-up inside one of the biggest software companies on the planet, . Our market-leading product is used and loved by companies such as Turner, Disney, NASA, Snapchat, BBC, BuzzFeed, TED, Adobe, Udemy, and many more.
Seeking extremely talented and passionate individuals who share our vision for helping visual content creators produce their best work.
What You'll Do
As a Renewal Manager, you'll join Frame Renewal Management team that owns, renews, and grows our relationships with Frame.io Enterprise Customers. As part of this team, you'll be the face of Frame.io for your customers, ensuring that all aspects of their experience are seamless, that expectations are exceeded, and that touchpoints with the product and the greater Frame.io team are valuable.
Own the Frame.io Customer relationship and create an exceptional experience for new and existing Enterprise clients
Partnering with a Customer Success Manager to provide excellent onboarding experience to ensure new Enterprise Customers are set up for success
Build and grow excellent partnerships with Frame.io customers
Maintain an active pipeline of renewals and expansions to meet the quota
Work collaboratively with broader sales and success teams to create account plans and execute a growth strategy
Be the go-to resource for our clients as a source of objective industry insight
What you need to succeed
1-2 years of relevant Account Management experience preferably in a similar industry and/or at a SaaS company
Experience generating a pipeline, and qualifying and identifying expansion opportunities
Confidence and command in managing SaaS renewal sales cycles
Excellent listening skills and a strong sense of customer empathy and curiosity
Strong written and verbal communication and comfort in presentation settings
Highly organized in the approach to planning days, account books, and sales tools
Experience in video creation or media technology workflows a plus; a passion for online video or video creation a must
If you're familiar with Adobe Premiere or Final Cut Pro, this is ideal for you
Enthusiasm and drive to work in a startup environment

What you need to succeed
1-2 years of relevant Account Management experience preferably in a similar industry and/or at a SaaS company
Experience generating a pipeline, and qualifying and identifying expansion opportunities
Confidence and command in managing SaaS renewal sales cycles
Excellent listening skills and a strong sense of customer empathy and curiosity
Strong written and verbal communication and comfort in presentation settings
Highly organized in the approach to planning days, account books, and sales tools
Experience in video creation or media technology workflows a plus; a passion for online video or video creation a must
If you're familiar with Adobe Premiere or Final Cut Pro, this is ideal for you
Enthusiasm and drive to work in a startup environment
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