close image
Back
Back
Back
Back
Refer a Friend

Customer Job

Program Manager

Job ID: 25-10057
Title: Program Manager - I
Location: Remote Opportunity
Duration: 6 months contract with possible extension.
Pay Rate: $50.00- $56.00

Responsibilities:
Customer Engagement: Conduct in-depth interviews with customers to extract detailed use cases, document challenges, and articulate impactful solutions and outcomes. Build and maintain trusting relationships with customers to ensure their stories are told effectively.
Story Development: Assist in the creation and approval of customer stories, ensuring alignment with the latest messaging and showcasing inspiring use cases in a clear and relatable manner. Collaborate closely with internal teams, including marketing, creative, product, and sales, to ensure a cohesive and strategic approach to storytelling.
Strategic Collaboration: Work closely with internal stakeholders to ensure stories align with broader business goals and resonate across various platforms and audiences. Develop strong partnerships with key stakeholders and executive sponsors across Marketing, Product, and Sales to ensure alignment and capture relevant feedback.

Job Requirements:
Technical marketing: Experience in marketing, communications, or a related field, with a strong emphasis on technical product marketing, customer engagement, SaaS, and AI.
Product storytelling: Ability to unpack business challenges, opportunities, and technical use cases and transform them into cohesive, marketable narratives that engage, persuade, and are easy to understand.
Customer interviews: Experience conducting in-depth interviews with customers to document challenges, extract detailed product use cases, and articulate impactful solutions and outcomes accurately and effectively.
Clear communication: Exceptional ability to converse about SaaS technology, go deeper into technical concepts and challenges, and communicate complex technical details in a clear, compelling manner.
Independence and adaptability: Ability to work independently in a fast-paced environment, taking evolving stakeholder and business needs in stride and with a bias for action.
Cross-team collaboration: Can effectively navigate obstacles and find win-win scenarios with peers to ensure stories align with broader business goals and are consistent across every deliverable.

Preferred Skills
Client knowledge: Experience with Client products and the broader SaaS, AI, and B2B technology landscape.
Client user experience: Experience being an end-user of Client technology, such as Sales Cloud, Slack, Tableau, etc.
Curiosity and excellence: Constant curiosity to seek the most exciting aspects of stories and a high bar for excellence in all work.
Consulting/agency background: A background in working at a consulting firm or agency, equipping you to navigate our constantly evolving landscape and engage effectively with executive stakeholders.

Creating customer story slides for our enablement deck used by thousands of salespeople daily
Supporting customer content creation - synthesizing customer interviews to extract key details for our customer stories, creating story summaries for broad distribution, supporting web story drafts
Collaborating with the storytelling team on projects as needed -- customer nomination slides for events, architecture diagrams, and more.

Must have skills: Product marketing, familiarity with making slides, strong writing and communication abilities, SaaS knowledge
Teachable skills: Client portfolio/messaging, Slack and Client workflows & systems
Optional skills: Customer storytelling experience.

 
Share Job

Share to

CV or resume

Choose file
or drag and drop file here
For best results, upload *.doc/.docx/.pdf format files only (File size must be less than 2MB)

Personal information

Tell us something about yourself

How may I help you?

Welcome to Intelliswift Bot

Agent Image

IntelliBot

Support Agent

Hi, Welcome to Intelliswift!
I am here to help you find your way! What are you looking for?

What are you looking for?