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Customer Job

Product Launch Engineer (PLE)

Job ID: 23-05790
Pay rate range - $65/hr. to $67/hr. on W2

Job Description:
The Product Launch Engineer (PLE) is a dedicated on-site point of contact for the Robotics program to manage and execute on-site activities related to field test execution, product development, and customer support.
They will be part of the Robotics Product Launch team focused on seamlessly delivering strategic product initiatives to the field.
The PLE will support new product launch activities aimed at improving the efficiency and lowering the cost of next-generation Fulfillment and Sort Centers.
This position assists the Product Launch Manager in coordinating, communicating, and managing launch activities and serving as the liaison between site Operations, as well as various internal Robotics organizations.
This role will require the ability to work cross-functionally, build relationships, analyze data, and capture the voice of the customer.

 
This role provides a unique challenge and opportunity to build systems that benefit millions of customers and support sellers spanning the globe.
The ideal candidate will be innovative, hands-on, and solutions-oriented.
Operations Engineer with strong problem-solving skills, and excellent communication skills.
They will draw upon relevant operations experience, program/project management, critical thinking, and problem-solving skills, and a passion for creating reliable and maintainable systems.
The candidate should be open to new challenges, strong at multi-tasking, detail-oriented, creative, and a great team player.
The candidate should drive continuous process improvement, and collaborate effectively with cross-functional operational and development teams to solve problems and implement new solutions.


Get to site
Testing ongoing – not ongoing – troubleshoot to make it happen
Speak with operations / talk to the program team for support
If all is working, interact, measure performance, monitor
Work on write-up regarding productivity and issues etc (weekly)
 
2-4 years ep
Bachelors – preferably not required
Warehouse work with continual improvement role – onboarding will be easier
(Consultancy project mgt exp only will be more difficult and might be misaligned to this role)
 
 Skills:
Customer-focused approach                        
Robotics Automation                                 
Warehouse

 

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