close image
Back
Back
Back
Back
Refer a Friend

Customer Job

P2P Procurement Spc

Job ID: 21-10820
Short Description:
Supports a HIGH VOLUME of inbound customer calls for the Client Shared Procurement Services (TH SPS) operations. Answers all internal/external customer order status inquiries and/or complaints (telephone, mail, fax, web) regarding SPS operations

Complete Description:
In accordance with Client's Supply Chain policies and procedures, process invoices or purchase orders for a variety of goods and services requested by supported locations of the combined Procurement and Accounts Payable Shared Services department. The majority of Purchase Order and invoice transactions are handled by automated systems and/or outsourced suppliers. This position primarily focuses on discrepant orders/invoices and any urgent supply and payment situations. Key responsibilities include organization and/or prioritization of work assignments in placing and resolving issues with orders or invoices using a variety of automated and manual methods for a large number of suppliers. Perform a variety of transactions utilizing an automated Supply Chain Information System. Participates in problem root cause analysis and communicates problems and/ or solutions to leadership or key members of Supply Chain. Routinely handles confidential records and participates in discussions surrounding confidential matters relative to supplier relationships and expected to maintain confidentiality with the Supply Chain Management department. Serves as a resource for colleagues regarding policies/procedures, rules/regulations and customer standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Knows, understands, incorporates, and demonstrates the Mission, Vision and Values of Client in leadership behaviors, practices and decisions.
2. Processes transactions in a computerized supply chain system with moderate supervision which include:
• Assists with the resolution of discrepancies or problems that prohibit timely ordering of goods and services or timely payment of invoices.
• Identifies repetitive problems and works with Team Leads and/or Supervisors on corresponding process improvements
3. Supports critical transactions for customers that include urgent orders and credit hold situations that require immediate resolution.
4. Maintains a working knowledge of Accounts Payable and Procurement and adheres to department policies and procedures. Maintains appropriate knowledge of Supply Chain policies and procedures and know what types of invoices are applicable to the purchasing policy. Determines if a purchase order is not required based on current policy.
5. Identifies invoice and purchase order discrepancies, offers solutions and participates in department meetings. Communicate on a regular basis with Supervisor, Supply Chain and colleagues to resolve discrepancies. Follows up on outstanding discrepancy issues in a timely manner.
6. Runs ad hoc reports.
7. Responds to inquiries from vendors and colleagues regarding information related to accounting matters, policies and procedures. Maintains good rapport and cooperative relationships and approaches conflict in a constructive manner.
8. Provides support and assistance to Accounting and colleagues with respect to accounting information and requests (i.e. managing cash flow, escheats, etc.)
9. Maintains appropriate knowledge of projects and activities and account categories for capital expenditures, to ensure proper recording of capital transactions.
10. Utilizes some working knowledge of Electronic Data Interfaces (EDI) for Accounts Payable and Requisitioning to assist with failure resolution.
11. Responds to inquiries from vendors regarding outstanding invoices, or backorders, overnights and returns.
12. Maintains HIPAA compliance and confidentially of information received, pertaining to but not limited patient, physicians, and colleagues.
13. Responsible for performing these duties within established departmental service level agreements and achieving established performance standards
14. Maintains a working knowledge of applicable Federal, State and local laws/regulations; the Client Integrity and Compliance Program and Code of Conduct; as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behavior.

MINIMUM QUALIFICATIONS
1. High School Diploma and 2 years of related experience utilizing supply chain, business, customer service skills or an equivalent combination of education and experience. College coursework or an associate degree in accounting, supply chain/logistics management or related field preferred. Knowledge of general bookkeeping, accounting principles, regulatory standards, and compliance requirements as well as mathematical and computer skills are necessary.
2. Knowledge of Microsoft Excel is required.
3. Microsoft Word and Web based application experience is highly desirable.
4. Ability to work independently and in collaboration with others with moderate supervision. Must be comfortable operating in a collaborative, shared leadership environment. Ability to establish and maintain productive, positive working relationships with all levels of the organization in a large multi-level, geographically dispersed organization.
5. Must possess the ability to handle voluminous work assignments on a routine basis.
6. Meticulous in attention to detail and skillful data entry.
7. Must possess strong written and verbal communication skills.
8. Must possess a personal presence that is characterized by a sense of honesty, integrity and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals and values of Client.

PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS
1. Must be able to adapt to frequently changing work priorities.
2. Must be able to travel to the various Client sites (<5%).
3. Must be able to work over time when deemed necessary by management.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of duties so assigned.
 

Required / Desired Skills

Skill Required / Desired Amount of Experience
High School Diploma required. One to two years college preferred. Required    
1-2 years professional experience in an office environment or customer support role. Or equivalent college courses Required 1 Years
6-12 months previous experience in a high volume Procurement, Accounts Payable, Supply Chain Management or Customer Service Environment Required 6 Months
Knowledge of medical supply and commodity terminology is preferred. Desired    
Excellent communication skills, verbal and written. Required    
Demonstrated ability to identify, investigate, analyze and resolve complex service issues. Required    
Demonstrated knowledge and use of appropriate applications: Excel, MS Office, Email, Fax, multi-line phone system and use of the web applications. Required    
Knowledge of an ERP application is preferred. Desired    
Must have ability to work effectively in a large, multi-level, geographically dispersed organization. Required    
Typing Proficiency (High level required): Include WPM with candidate submittal Required    
Requested Time Off (RTO) included w/candidate submittal Required    
Professional References (2) included w/candidate submittal Required    
Print Job
Share Job

Share to

CV or resume

Choose file
or drag and drop file here
For best results, upload *.doc/.docx/.pdf format files only (File size must be less than 2MB)

Personal information

Tell us something about yourself

How may I help you?

Welcome to Intelliswift Bot

Agent Image

IntelliBot

Support Agent

Hi, Welcome to Intelliswift!
I am here to help you find your way! What are you looking for?

What are you looking for?