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Operations Support/Order Management Specialist

Job ID: 23-01990
Job Title: Operations Support/Order Management Specialist
Duration: 8+ Months
Location: Atlanta, GA

Pay Range: $30/hr. to $32/hr. on W2

Intelliswift Software Inc. conceptualizes, builds, and supports the world's most amazing technology products and solutions. Our team of rich experts from diverse backgrounds contributes to making Intelliswift one of the most reliable partners in IT and Talent solutions. We specialize in delivering world-class Digital Product Engineering, Data Management and Analytics, and Staffing Solutions services to Fortune companies, SMBs, ISVs, and fast-growing startups.
 
 Top must-have skills/requirements –   Order Management, Communication, Excel   Time Management, Power Point, Analytical Thinking
 
  Education requirement –   Bachelor’s degree
 
 Years of experience – 3-4 years business experience
 
Job Description
This position provides support in the day to day operations of the Builder Direct network for large Home Appliances.
This position works closely with contact centre teams, third party vendors, and internal teams, such as Outbound Logistics, Reverse Logistics, Supply Chain, Accounts Payable, Order Management, and Service.
This role will support all necessary duties to sustain the Operations Manager’s main goal of ensuring a world class customer service experience for purchasers of home appliances from one of the supported accounts.
 
Roles & Responsibilities
• Supports BC on daily communication with delivery partner related to Builder Direct deliveries, order reconciliation, and system issues
• Assists with order creation, management, execution, and issue resolution
• Builder Direct account onboarding, which consists of
•       Assisting with order creation, management, execution, and issue resolution
•       Assisting with contract execution, submit COI’s for final project, system set up for new projects
•       Creating and distributing quote and purchase order form for new projects, as well as create and distribute order matrix for new projects
•       Updating and distributing order matrix for new jobs
•       Update and distribute bi-weekly builder direct calendar and financial summary
•       Collaborate with accounts receivable team on account reconciliation
• Interacts with internal teams, vendors, and outsourced contact center leadership
• Supports development of contact center associates by identifying training opportunities, process gaps and performing basic audits
• Reviews open follow up tickets and monitors weekly/daily trends with reporting
• Educates operations and vendor teams on best practices, company policies, and customer service excellence standards.
• Supports operational projects, new account launches, and operations manager in the implementation of new policies, procedures, and standards for outsourced contact center and documents new processes
• Supports training and quality initiatives
• Creates training material and launches process improvement initiatives
• Supports return reduction initiatives
• Produces and audits regular and ad hoc reporting
• Handles escalations form Builder Direct contacts, dealers, and internal teams
• Launches urgent process changes with outsourced contact center
• Additional duties and responsibilities as assigned
 
Intelliswift is committed to fair and equitable compensation practices. The range provided for this position is determined by various factors including, but not limited to, relevant work experience, skills, certifications, and location. Intelliswift offers medical insurance, dental insurance, vision insurance, supplemental life and AD&D insurance, and any other benefits per state law.

Equal Employment Opportunity Statement
Intelliswift celebrates a diverse and inclusive workforce. We offer equal employment opportunities to all applicants and employees. All qualified applicants will be considered regardless of race, color, sex, gender identity, gender expressions, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other protected basis under the law.

Americans with Disabilities Act (ADA)
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact Intelliswift Human Resources Department

Other Employment Statements
Intelliswift participates in the E-Verify program.


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