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Global Enablement Manager

Job ID: 23-01638
Title - Global enablement Manager
Location - San Jose, CA
Duration - 7 months
Pay rate - $47.89 per hour on W2

The Field Global Readiness and Enablement team empowers our field and customer success organizations with the appropriate skills, information and practical application of learning to succeed in their role and meet business objectives.
• As the Global Enablement Manager supporting the VSM/SAM teams, you will apply this method to our Global Customer Success team to ensure they have relevant, impactful and engaging enablement experiences.
What you'll Do
Work with the Sr Manager, Customer Success Enablement and the line of business owners to assess and understand priorities, critical issues, skills gaps, opportunities, and objectives for success. Proactively leverage existing plans to design, develop, and lead projects into completion communicating results against defined objectives.
Globally advocate for the Value Success Manager (VSM) & Solution Account Manager (SAM) roles, their requirements and needs to influence the direction of supporting training activities, content, assessments, and certifications built by adjacent teams.
Own the global execution of initiatives to ensure achievements and objectives are met while ensuring quality and honoring regional nuances.
Optimally handle risk, partnering with colleagues to make decisions at the right time. Ensure accurate communication occurs, and plans are intelligently adjusted to reflect fluctuations in goals and requirements. Leverage the internal team for support.
Use organizational change, adult learning and standard evaluation methodologies to ensure the successful adoption of critical initiatives.
Serve as a brand ambassador for the organization championing its offerings and value proposition.
What you need to succeed
• Experience in enterprise organizations with matrixed teams.
• Possess a strong analytical background, think critically, synthesize new data quickly and prioritize efficiently.
• Be decisive, organized, detailed, a planner and effective at managing time across multiple tasks - develop and own project plans end-to-end.
• Demonstrated success in delivering and implementing programs that engage, educate and drive results against pre-defined measurement criteria. Share ongoing metrics with internal customers to continuously improve how we enable our internal audience(s).
• Adept at problem solving and can use influencing, relationship, collaboration and emotional intelligence skills to find and resolve roadblocks.
• Bring creativity to an environment that cultivates experimentation to consistently innovate.
• Confident and eloquent communicator in writing, speaking and facilitation.
• Confirmed ability to operate effectively and autonomously in situations of extreme ambiguity, with only high-level direction.
• Established collaborator with initiative to lead, raise hand for new challenges and act as a subject matter authority across the organization.
• Maintain a positive demeanor, high energy, sense of humor and a contagious passion to meet the changing needs of the business.
• Knowledge of businesses, products and their use across customer segments is desired.
You will work closely with the Sr. Manager, CSM Global Enablement and additional team members to help ensure your success. Ideally, you would be able to manage and drive independently and seek direction/input as needed.
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