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Digital Operations Manager

Job ID: 24-06344
Job Title: Digital Operations Manager
Location: Toronto, ON M5X 1A1 (Hybrid - 2 days in office/wk)
Duration: 12 months
Contract Type: T4
Pay Rate: CA$55.98/Hour
 
Description
  • Client’s Global Asset Management is seeking a 1-year contract for a highly skilled and motivated Manager, Digital Operations and Support to be a team lead by delivering exceptional business-as-usual (BAU) support while driving the optimization of current workflow processes. This role ensures smooth digital operations and enhances efficiencies across our platforms and environments.
  • The ideal candidate will have a strong background in management, digital platforms and applications, project management, and workflow tools/systems to ensure smooth and efficient functionality.
  • A key member of our digital team, you will own the prioritization and triage of daily operational tasks, and act as a central point of coordination between stakeholders, and the whole digital team.
 
Key Responsibilities:
Operational Management
  • Oversee and prioritize BAU tasks, ensuring timely execution and resolution of issues as they align with our SLAs.
  • Manage the triage process for incoming support requests, assigning resources effectively based on impact and urgency.
  • Collaborate with cross-functional teams to maintain high standards of operational performance.
Workflow Optimization
  • Assess current workflows and identify areas for efficiency improvements, including automation, process re-engineering, and reporting.
  • Develop and implement optimized standard operating procedures (SOPs) for digital operations and support expanding on what is already in place.
  • Partner with teams to design scalable solutions that align with organizational goals.
Leadership and Team Development
  • Provide leadership, guidance, and mentorship to a team of digital support specialists and support teams.
  • Foster a culture of continuous improvement and collaboration.
  • Champion employee development and ensure alignment with performance goals as part of the Client’s Winning Culture.
Stakeholder Engagement
  • Act as a primary point of contact for internal stakeholders, communicating priorities, updates, and recommendations.
  • Develop strong partnerships with technology, marketing, and other business units to ensure alignment with organizational objectives.
Reporting and Analytics
  • Establish and track key performance indicators (KPIs) for digital operations and support working within applications like WorkFront and Jira.
  • Generate insights through data analysis to inform decision-making and strategic planning.
  • Deliver periodic reports on the health of operational workflows and optimization efforts.
 
Qualifications
  • Bachelor’s degree in Business, Digital Marketing, IT, or related field (Master’s preferred).
  • 5-7+ years of experience in digital operations, support, or a related leadership role.
  • Proven track record in process optimization and workflow management.
  • Previous experience in Finance, Banking or Asset Management
  • Strong analytical and problem-solving abilities.
  • Experience with workflow tools (Jira, Workfront), CMS platforms, and automation technologies.
  • Exceptional communication and interpersonal skills.
  • Adept at managing competing priorities in a fast-paced environment.
  • Advanced stakeholder management.
  • Data driven decision making and technically proficient.
  • Proven experience with both execution and deliverables.
 
Preferred Qualifications
  • Familiarity with Agile methodologies (Certified Scrum Master certification a plus).
  • Experience in managing digital platforms such as Contentful, AEM, or similar CMS tools.
  • Knowledge of cloud solutions (AWS, Akamai) and their operational implications.
  • Project management 1-2 years strong asset
  • FinTech or MarCom operations
  • Investment knowledge is a nice to have
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