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Customer Support Analyst

Job ID: 23-02000
Job Title: Customer Support Analyst
Duration: 12 months contract with possible extension
Location: Pleasanton, CA / 50% of the time (Tues/We/Thur)
Pay Range: $32 - $36 per hour

Intelliswift Software Inc. conceptualizes, builds, and supports the world's most amazing technology products and solutions. Our team of rich experts from diverse backgrounds contributes to making Intelliswift one of the most reliable partners in IT and Talent solutions. We specialize in delivering world-class Digital Product Engineering, Data Management and Analytics, and Staffing Solutions services to Fortune companies, SMBs, ISVs, and fast-growing startups.
 
Description of responsibilities:
• Good at managing multiple inquiries and tasks, while ensuring excellent customer service.    
• You will collaborate with several teams across Client to ensure that Client Education is in alignment and contributing to an excellent customer experience.    
• You'll be technically savvy and customer focused, becoming an expert at manipulating the Client Learning Center (WLC) and develop a deep understanding of the various portals our end users utilize to gain access to client systems
• Manage incoming case queue(s), promptly prioritizing and resolving a wide range of education related inquiries. Resolution may include in-depth analysis, troubleshooting, and working with other internal teams    
• Responsible for understanding the Education Portal(s) hosted on Salesforce.com; become a subject matter expert on the integrations between SFDC and the WLC    
• Establish yourself as an expert user of our Client Learning Center (WLC), including enrollment support, administration, reporting and troubleshooting. 
 
Required experience:
• Fast-paced, dynamic environment that demands innovation, accountability and a whatever-it-takes approach to deliver on commitments 
• Knowledge of e-learning technologies and blended learning deployment strategies is required    
• Ability to create and deliver presentations to an external customer audience

Required skills: 
• Learning / LMS    
• Salesforce    
• Slack
    
Intelliswift is committed to fair and equitable compensation practices. The range provided for this position is determined by various factors including, but not limited to, relevant work experience, skills, certifications, and location. Intelliswift offers medical insurance, dental insurance, vision insurance, supplemental life and AD&D insurance, and any other benefits per state law. 

Equal Employment Opportunity Statement
Intelliswift celebrates a diverse and inclusive workforce. We offer equal employment opportunities to all applicants and employees. All qualified applicants will be considered regardless of race, color, sex, gender identity, gender expressions, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other protected basis under the law. 

Americans with Disabilities Act (ADA)
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact Intelliswift Human Resources Department 

Other Employment Statements
Intelliswift participates in the E-Verify program. 


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