Customer Job

Content Designer/Strategist - Remote - CST Timings

Job ID: 24-01707
Job Title: Content Designer
Location: Remote (CST Timings)
Duration: 4 months
Contract Type: W2 only
Pay Rate: $80.00 - $84.00/Hour
Reporting to the Senior Manager, Experience Design, this Senior Content Designer role is responsible for overseeing the development of a customer-first, innovative, engaging, brand-aligned digital content experience for Client’s Online Banking platforms. This is a critical position within the Experience Design Team, and the ideal candidate will have the opportunity to work in tandem with Content and Product Design colleagues within the larger Experience Design group. Together you’ll use research, strategy and data as part of the end-to-end design process from mock-up to final draft and design. This Senior Content Designer will meet regularly with other Content Designers on the project to review work, identify opportunities for consistency and improve operational process.
Key responsibilities:
  • Oversee the development of carefully written short-form content within complex digital interfaces.
  • Review and approve final copy and demonstrate the ability to support content choices to stakeholders and negotiate/compromise when needed.
  • Work closely with Product Designers to define and develop thoughtful designs and flows that integrate understanding of content together with visuals and interactive components.
  • Collaborate with design partners, Product Owners and other Content Designers to ensure content supports and enhances the product to meet business objectives and drive bottom-line results
  • Be a leader in the content space, making strategic decisions as part of client’s cross-functional agile teams.
  • Take a proactive approach to improving and developing content guidelines to ensure maintenance, consistency and optimize existing experiences

Required Skills:
  • In-depth knowledge of digital/mobile and user experience
  • Mobile and desktop application experience
  • 6+ years of experience writing content (digital content)
  • Bachelors’ Degree or Diploma in English, Digital Communications or similar
  • Skilled at using Figma for documentation, iteration, and collaboration
  • Strategic project management skills & the ability to educate and gain sign-off from senior stakeholders
  • Experience executing a successful online customer experience through content
  • Are easily adaptable, have experience writing for apps with a focus on user experience, and have worked in the Financial Institution digital space
Nice to Have:
  • Experience in the Financial Institution digital space a plus
Soft Skills:
  • Strong communication skills and excellent writing and presentation skills; self-motivation and creativity
  • Resourceful self-starter who can analyze complex problems quickly and methodically
  • Ability to work independently, with a disciplined and organized approach
  • Team player and relationship-builder, able to effectively work cross-functionally and gain consensus when needed Cross-functional relationships
  • Partner with cross-functional teams for digital content delivery and strategy, especially with Product Designers and dev team when needed
  • Work daily with partners across client to maintain content and manage deliverables

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