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Customer Job

Contact Center Technical 8x8 Admin

Job ID: 23-01124
Looking for a Remote 8x8 Contact Center Administrator with 3-6+ year of experience in 8x8 Contact Center Administration, Implementation, SME Subject Matter Expert, Trainer, Lead / Project Planning for a contract to hire position.

What you will be doing:
-- Manages 8x8 infrastructure, 8x8 Contact Center troubleshooting
-- Hands on administration of 8x8 Contact Center including permissions, call routing, integrations, flows
-- SME Subject Matter Expert for solution design and optimization for 8x8 Contact Center
-- Vendor management with 8x8
-- Provide training and technical assistant for 8x8 Contact Center
-- Promote use of 8x8
-- Gather business / technical requirements, creates project plans with deliverables

What you will need:
-- 3-6+ years of experience in 8x8 Contact Center Administration
-- Experience as SME for 8x8 Contact Center, Solution Design, Optimization
-- Experience with training, technical assistance of 8x8 Contact Center
-- Experience with documentation, gathering requirements and/or creating project plans for 8x8

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