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Customer Job

Category Specialist, DTC eCommerce – Home Appliances

Job ID: 25-06962
Pay rate range - $30/hr. to $33/hr. on W2
Schedule: Fully onsite

Top skills: Project Management, Communication, Promotion Planning


Summary:
The main function of a product specialist is to be the subject matter expert on a product through its development. The typical product specialist will provide technical advice to customers concerning their product

KEY RESPONSIBILITIES/REQUIREMENTS:

Role and Responsibilities:

Manage: The Category Specialist will support the DTC business for DA products.
You will work with cross-functional teams on areas such as promo execution, merchandising, marketing, customer experience, financial approvals for promos, and merchandising.

Build:
Help build a best-in-class digital experience focused on an end-to-end shopping journey focused on the customer, brand, and product.
Build and execute GTM strategy working with stakeholders from product management, pricing ops, merchandising, and engineering.

Optimize:
Synthesize data into meaningful insights to
• Enable consistent and timely decisions to help grow the business.
• Optimize for conversion from product discovery throughout the journey ending with delivery.
• Identify areas of improvement opportunities and drive operational efficiencies.

Skills:
Execution: Passionate about process. Someone who can see the big picture and continually improve ways of working. You can flawlessly execute and have a relentless focus on driving towards objective goals with attention to detail.
• Results Oriented. Data-driven, customer-centric, story-teller who is passionate about leveraging insights to make recommendations and drive change. You always think about the customer first and are persistent in the pursuit of improving their engagement and experience.
• Digitally savvy and passionate about the intersection of technology and consumer products. You have a relentless focus on optimization and improvement, and always approach business challenges thinking- is there a better way?
• Collaborative, team builder with high organizational EQ who can work cross-functionally and can quickly develop relationships with internal and external stakeholders.

Qualifications:
• 3+ years of experience in Business Management experience for Technology, Consumer Products, and/or Consumer Electronics
• Extensive experience implementing category strategy in direct-to-consumer e-commerce.
• Knowledge and passion for direct-to-consumer e-commerce business practices and operations. Digital UI/UX enhancements experience a plus.
• Ability to facilitate cross-functional teams and navigate matrixed organizations in a global setting.
• Strong analytical, data-driven problem-solving, and decision-making skills.
• Ability to work under pressure and deadlines on multiple initiatives with competing priorities, cutting through noise and focusing on the business impact.
• Entrepreneurial spirit and excellent communication skills (verbal and written)
• Experience with Tableau, Confluence, and Excel preferred
• College degree required; MBA or equivalent a plus.

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