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Business Systems Analyst

Job ID: 23-02080
Job Title - BSA/Scrum Master
Location - San Jose, CA Hybrid
Duration - 7 months
Pay rate - $84.51 per hour on W2

Perform the duties for Scrum Master managing the product backlog and lead all scrum ceremonies.
Coordinate all aspects of projects. Drive release planning, publish the scrum metrics - Product Backlog, Burndown chart, Handle timelines, assign responsibilities, and supervise and summarize the progress of the project.
Coordinate stakeholder and cross-functional team meetings to ensure all parties understand the deliveries and milestones.
Gather feedback, Work to remove any impediments that are obstructing the team from achieving its goals and continuously improve quality and delivery.
Coach and guide teams on Agile practices & and work towards improving them.
Help the team to remain creative and productive while making sure its successes are visible to all partners.
Work with a team of business users, product managers, solution architects to define the Customer Success Management process and solution architecture for Adobe Enterprise business enabled by Gainsight NXT.
Support business strategy development for Customer Success and manage mapping, documenting, and implementing CS processes
Design business rules that analyze customer data and trigger actions for the customer success team to proactively engage with customers
Make recommendations to improve efficiencies through development and adoption of best practices and standardized procedures
Be forward looking regarding new features and other technology or tooling that bring new opportunities for efficiency, productivity and development gain across the entire support ecosystem.

Experience in agile development cycle, running multiple sprints and leading team to test & deliver business initiatives
A solid understanding of the agile principles and behaviors, and the ability to identify/execute opportunities for improvement.
Proven skills in communication (oral, written, presentation), analysis, problem-solving, and short-term and long-term planning.
5+ years of experience in business systems analysis, business operations, or business solutions architecture focused on the Salesforce or Microsoft Dynamics stack, within a SaaS or IaaS company.
Hands-on experience with CRM and Customer Success tools. Familiarity with Gainsight highly preferred.
Solid process and analytical skills tied with creative thinking and sharp decision-making abilities.
Strong expertise in business process management, technology architecture point-of-views, tool evaluation, roadmap definition & business partnership
Ability to communicate effectively and interact with cross-functional teams
Evangelize and test new ideas with stakeholders; drive implementation to completion with key success metrics and business impact read out.
Strong customer empathy, product ownership, bias for action and sense of urgency.
Strong verbal and written communication skills including the ability to effectively collaborate with a diverse group of people
Self-starting, ability to work with minimal direct supervisions; takes ownership
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