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Business Analyst 2

Job ID: 25-10388

Pay rate range - $30/hr. to $35/hr. on W2
Schedule: Hybrid, 4 Days On-Site. 1 day WFH/remote

Job Description:

Top skills:
Process-oriented and data-driven, Leadership and collaboration skills to drive performance laterally within the organization, Strong utilization of MS Excel and Visio

KEY RESPONSIBILITIES/REQUIREMENTS:

Position Summary:
Responsible for the transactional operations surrounding all Software and Solution products. This person will be responsible for ensuring that purchases and payments are properly processed and accounted for through-out multiple purchasing channels. The role will be responsible for maintaining detailed record of incoming purchase orders, as well as informing necessary stakeholders of when PO's are received, delayed, or submitted with errors. Additionally, this position will be responsible for the proper distribution and maintenance of licenses associated with our Content Management Solution, VXT.

Essential Duties:
• Daily extraction of open orders placed for LED installation, VXT Software services, and Warranty Service Uplifts
• Outreach to vendors to ensure completion of order processing through CLIENT systems
• Daily, Weekly, and Monthly Reporting of purchase orders placed across the department portfolio
• Processing of offline orders for key accounts who purchase direct from the Client
• Receiving customer escalation regarding order status, License distribution, and vendor payments for services rendered
• Issuing refunds on orders with approval from the management team
• Working with distributor partners to improve and streamline the order process flow

Necessary Skills / Attributes:
• Process-oriented and data-driven
• Leadership and collaboration skills to drive performance laterally within the organization
• Supreme soft skills and ability to de-escalate
• Strong utilization of MS Excel and Visio
• Experience working in cloud software product support preferred

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