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Customer Job

Application support

Job ID: 23-06123
Pay rate range - $40/hr. to $42/hr. on W2

100% Remote -
Candidates applying must be able to work 40 hours/week at minimum for the following shifts:
-Sunday to Thursday: 08:00EST-16:00EST
-Tuesday to Saturday: 08:00EST-16:00EST

Job Responsibilities
Day-to-day work in supporting these customers includes change management tasks and troubleshooting of Robotic systems, robots and work-cells.
Responsibilities include the timely execution and approval of change management tasks, resolution of technical support tickets opened on a support portal as well as resolution of issues opened via a Chat channel.

Years of Experience: 2+ years of relevant experience
 
-Application support background NOT IT Support
-Intermediate working knowledge of Linux/UNIX systems at a user level Knowledge of AWS cloud services, networks and SQL/relational databases is a plus.
-Need a detail-oriented individual with very strong oral and written communication skills who is not afraid to multi-task and who has experience with remote software/hardware troubleshooting, and a strong passion for working with Robotics.
-Must be a self-starter who enjoys problem-solving and working with customers.
-Should have a knack for working independently with minimal supervision and be proactive on identifying and correcting product documentation
 
Prefer someone with a Robotics Background.
 
Degree or Certification: Needs Bachelor’s Degree in Computer Science or related


 
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