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AEM/GenStudio Customer Success Architect

Job ID: 25-10537
Job Title: AEM/GenStudio Customer Success Architect
Location: Remote. Open to candidates all over US.
Duration: 12 months
Contract Type: W2 only
Pay Rate: $90/Hour
 
Responsibilities
  • Work with customers at varying stages of solution maturity to solve targeted customer issues identified by the Solution CSM
  • Effectively assess a customer’s technical challenges, devise optimal solutions, and present and review of the options with the customer
  • Proactively maintain the highest level of technical expertise by staying current with new AEM releases and functionality.
  • Be a recognized expert in Adobe Experience Manager
  • Leverage hands-on technical and product skills, as well as digital marketing business acumen, to solve customers’ technical obstacles
  • Build trusted advisor relationships with our customers, CSMs, and product teams
  • Lead multiple customer engagements simultaneously
  • Take leadership during project discovery and delivery, while collaborating with the CSM
  • Foster teamwork among CSAs and cross functional teams
  • Participate within the technical community to develop and share best practices and processes
 
Required Skills
  • 3+ years of Consulting Experience with Assets & Sites
  • 2+ years working with Adobe’s Creative Cloud Solutions
  • A deep understanding of the content life cycle, from concept and creation to activation and measurement
  • Experience with Gen Studio for Performance Marketing and/or executing the content supply chain
  • Experience with implementations leveraging Content Hub, Brand Portal, Dynamic Media, and Adobe I/O
  • AEM Sites Architect Certification
  • Ability to lead content authoring best practice & technical architecture discussions and provide implementation guidance
  • Experience developing customer-facing thought leadership assets that address common customer technical issues
  • Good presentation and interpersonal skills both verbal and written in English
  • Able to articulate business solutions to both technical and non-technical audiences
  • Adapt to and work effectively with a variety of clients and in challenging situations, establishing credibility and trust quickly
  • Highly motivated and self-directed with the ability to manage multiple customers and/or engagements
  • Solid team player with strong ability to collaborate and provide effective feedback with colleagues
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