Implementation Service |
Upgrade Service |
- Business mapping and gap analysis
- Customization
- Integration
- Data conversion
- Training
- Installation and set-up
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- Gap analysis, incorporating new Oracle Applications features
- Analysis of existing customization
- Developing and re-engineering customizations
- Testing
- Key user training for new features
- New release Implementation
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Customized Development Service |
Maintenance Service |
- Design and development of custom applications (Reports, Forms, Extensions and Interfaces)
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- Enhancements and bug fixes
- DBA support
- Monitoring and troubleshooting daily/weekly/monthly jobs
- Performance tuning for existing programs
- Level 2 and 3 support
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